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Terms and Conditions

  1. General Information
    • The Singapore Mental Health Conference (SMHC) 2019 will be held at MAX Atria @ Singapore EXPO from Wednesday, 30Jan 2019 to Thursday, 31Jan 2019. All delegates and faculties will be notified via e-mail and sms if there is any change to the venue.
    • The programme schedule for SMHC 2019 is final, although updates/refinements may be made occasionally. The line-up of speakers may be adjusted accordingly if any speaker (due to illness or other urgent matters) is suddenly unable to participate. A replacement speaker of similar qualifications/experience/seniority will be sourced in the light of such an event.
  2. Registration Information
    • Registration fee does not include:
      • Travel arrangements
      • Accommodation
      • Visa fees
    • The pricing tiers of tickets are final and no further adjustments will be made.
    • The closing date for online registration is 15 Jan 2019 at 23:59, unless otherwise stated.
    • Lunch and tea breaks will be provided for all delegates.
    • Delegates may choose the following options to attend SMHC 2019:
      • 1-Day access only
      • 2-Day access
    • To qualify for the ‘Early Bird Registration’, registration fees must be received by 31 Dec 2018. After which, normal rates will apply.
    • The ‘Onsite Registration Fee’ applies to all delegates who register directly at the Conference venue on 30 & 31 Jan 2019. All bank charges will be borne by the delegate.
    • All prices quoted and payments are in Singapore Dollars (SGD) and are subjected to prevailing 7% Goods and Services Tax (GST) and 3.75% credit card charges (for online and onsite registrations via credit card).
    • For online payments, only Visa/Master Credit Cards are available.
    • Students who wish to register for the conference must upload their student identification or proof of qualifying student status online during registration in order to be eligible for student rates online.
    • The online registration portal accepts individual registrations only, and payment by credit card for each online registration must be made in full upon registration.
    • For group registrations, company-sponsored delegates, or VCF registrations, please email smhc@imh.com.sg for details
    • Pre-registered delegates will receive their confirmation emails upon successful registration. Pre-registered delegates are to bring their confirmation emails and a valid form of identification (I/C Card, or equivalent) when they arrive at the venue for registration and collection of conference badge and lanyard
  3. Cancellation and Refund Policy
    • Notice of cancellation must be emailed to the Conference Secretariat by 30 Dec 2018 at smhc@imh.com.sg.
    • 50% of registration fee (not inclusive of bank and GST charges) will be refunded for cancellations made on or before 30 Dec 2018. This will also apply to offline registrations. No refunds will be made after the stated date.
    • Cancellations received after 30 Dec 2018 and ‘No-Show’ will not qualify for refund and the delegate remains liable for the full registration fee.
    • Delegates are to ensure that they have received an acknowledgement of their cancellation from the Conference Secretariat.
    • From the date of receipt by the Conference Secretariat of the delegate’s notice of withdrawal or cancellation, the Conference Secretariat will proceed to delete all registration details submitted by the delegate within the next 10 working days.
  4. Substitution Policy
    • Delegates who are unable to attend either 1 or 2 days of the conference may send an alternate from the same institution for a one-for-one substitution of the same registration category and fees.
    • No extra cost will be charged unless substitution requests are received after 30 Dec 2018, including onsite substitutions, or of different category pricing. In such cases, a fee of S$40 will apply, excluding 7% GST.
    • All substitution requests must be emailed to the Conference Secretariat at smhc@imh.com.sg by 30 Dec 2018, together with the full name and contact details of the replacement delegate
    • SMHC 2019 registrations are non-transferable and must be used by the registered delegate only.
  5. Liability
    • The Organiser shall not be liable for any loss, damage or penalty resulting from delays or failures in the performance of their obligations under these Terms and Conditions if the delay or failure results from events beyond the reasonable control of the Organiser.
    • For the purposes of these Terms and Conditions, such events shall include but are not limited to, acts of God, wars, hostility, invasions, acts of foreign enemies, rebellions, revolutions, riots, civil wars, disturbances, requisitioning or other acts of civil or military authority, laws, regulations, acts or orders of any governmental authority, body, agency or official, fires, inclement weather, rain or floods (however caused), industrial actions, strikes, lock-outs or other labour disputes, outbreaks, epidemics, pandemics, embargoes or other catastrophes affecting the availability of materials or labour necessary for the performance of these Terms and Conditions.
    • The Organiser here to agree to notify the delegates promptly of any such circumstances delaying its performance and to resume performance as soon thereafter as is reasonably practicable.
    • If any force majeure event shall continue for a period exceeding one hundred and twenty (120) days, then either Party may at any time thereafter, upon giving notice to the other, elect to cancel the Conference.
    • The registered delegate acknowledges that he/she has no right to lodge any claims against the Organiser should the Conference be hindered or prevented from taking place by any force majeure event, or by the non-appearance of scheduled programme changes . With a completed registration, the delegate confirms his/her acceptance of these provisions.
    • The Organiser does not accept responsibility for loss or damage to delegates’ own property and/or personal effects whilst at the Conference. The Organiser does not accept any liability for loss or damage to personal effects caused by any force majeure event.